She/He will provide responsive hands on technical support for office computer equipment, company infrastructures or other areas they may assigned to. Take primary responsibility on handling and tracking incoming request. Improve early detection of problems and use root cause analysis to the likewise of future failures. Develop and document procedures to efficiently resolve problems. Build strong working relationships with users to set service level expectations and align support with business requirements. Develop and implement procedures to measure and improve support. Set up new users and train them on system usage, corporate standards and information security. Identify and implement improvements to training program by incorporating feedback from the user. Monitor all tickets from Helpdesk software and escalate to the proper concerned personnel. Ensure that all tickets are properly tracked and responded within the acceptable service level. Make the necessary follow-up on the overdue tickets. Provide monthly statistics of all reported issue. Maintain and administer programs and services to manage and secure workstations, including antivirus, systems management and software auditing. Backup all digital data from physical sources to other backup containers. Perform data Integrity check on all backup data. Routinely checking of logs and visual anomaly from IT monitoring tools. Handle other duties, responsibility and special projects as assigned or needed. Ensure compliance with software licensing agreements by maintaining an accurate and up-to-date tracking of software purchases, license keys and installations. Document license compliance on a periodic basis for audit and control processes.  Create and update technical documentation and ensure that it is organized and available to others as needed. Handle other duties, responsibility and special projects as assigned or needed.


  • Graduate of BS Computer Science, Information Technology, Computer Engineering or any related discipline from reputable school.
  • With at least 2-years work experience in related field.
  • Adept troubleshooting skills both software and hardware.
  • Intermediate Networking skills (TCP/IP, LAN, WAN, IP Sub-netting, VLAN, Router Management and etc.)
  • 1- 2 years’ experience in Technical Support and Administration
  • Familiarity with Windows, Linux and UNIX operating system.
  • Good oral and written communication skills
  • Good analytical and problem solving skills.

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